Help and Support
Policy Info
What is your Delivery Area?Our two shops serves Orange, Locust Grove and the surrounding areas. We hand-deliver within approximately 15-mile radius of each of our shops and can arrange for nationwide deliveries. We are often able to accommodate, so please give us a call at Lacy's or Flower Cottage to discuss any special delivery requests.
Do you deliver to local hospitals?
Yes we can. We deliver daily to all the local hospitals within approx 15-mile radius of Orange and Locust Grove. Below is a list of the funeral homes we deliver to: Mary Washington Hospital, Culpeper Regional Hospital, If you do not see the hospital you are looking for, please give us a call at Lacy's or Flower Cottage, since we are often able to accommodate special requests.
Can you deliver to a funeral home?
Yes we can. We deliver daily to all the local funeral homes within approx 15-mile radius of Orange and Locust Grove. Below is a list of the funeral homes we frequently deliver to: Preddy Funeral Homes in Orange & Gordonsville, Satchell's Funeral Home, Ryan Funeral Home, Johnson Funeral Home, Laurel Hill Funeral Home, Clore-English Funeral Home, Thompson's Funeral Home, Tibbs Funeral Home, Covenant Funeral Home, Found & Sons Funeral Chapel, Horizon Funeral Home, Woodward Funeral Home, If you do not see the funeral home you are looking for, please give us a call at Lacy's or Flower Cottage, since we are often able to accommodate special requests.
Do you deliver to nursing homes?
Yes, we do. Nothing brightens someone's day like flowers. Here is a list of local nursing homes that we deliver flowers to, daily. Orange County Nursing Home If you do not see the nursing home you are looking for, please give us a call at Lacy's or Flower Cottage since we are often able to accommodate special requests.
Are you a local florist ?
Yes. Our two brick-and-morter stores are physically located in Orange, VA and Locust Grove, VA. We are a woman-owned local florist and not an order-gatherer or wire service that re-directs orders to a florist like us.
Do you deliver to retirement communities?
Yes we can. We deliver daily to all the retirement communities within approx 15-mile radius of Orange and Locust Grove. Below is a list that we deliver to. Heritage Hill Apartments President Madison Inn If you do not see the retirement community you are looking for, please give us a call at Lacy's or Flower Cottage since we are often able to accommodate special requests.
Are you an order gatherer or wire service ?
No. Our two shops are physically located in Orange, VA and Locust Grove, VA. When you order from us, rest assured one of our designers will craft your floral arrangement and we personally deliver within an approx 15-mile radius of our two stores or arrange for nationwide hand-delivery from another local florist.
Ordering Info
I tried placing an order, but it didn't go through. What can I do?Oh no! We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at Lacy's (540) 672-4311 or Flower Cottage (540) 388-2531 and we are more than happy to help you over the phone.
How can I pay?
We accept the following payment types: ApplePay,Visa,MasterCard,American Express,PazeWallet,Google Pay,PaypalFast
What if my chosen flowers aren't available?
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
